Join Stephenson Equipment as an Assistant Service Manager to elevate customer service standards. Manage a high-performing Service Team and ensure operational excellence.
In this term position, you will report directly to the Service Manager. Ideal candidates should possess strong communication abilities and two years of experience as a Service Consultant. You will oversee technical processes, customer satisfaction, and team productivity while supporting continuous improvement initiatives.
Key Responsibilities:
• Ensure high customer satisfaction levels
• Coordinate and manage technicians’ daily schedules
• Track and forecast departmental goals and objectives
• Maintain accuracy in customer invoicing processes
• Mentor team members to enhance service quality
Requirements:
• At least 2 years of service consultant experience
• Proven experience in customer-focused environments
• Ability to collaborate effectively with team members
• High attention to de...