The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.

Responsibilities

• Ensure that all tables are operational without interruptions.
• Handling all real-time issues on the gaming floor (GP mistakes/software/hardware/critical incidents), escalating issues to the right department correctly and in a timely manner.
• Perform 1st line fix duties for technical failures that occur on the Live tables.
• Dealing with the possible game outcome corrections.
• Resolving player disputes in cooperation with LS/CS.
• Prepare any necessary reports relating to Service Support duties.
• Making sure that gaming floor is in proper condition (clean/safe/no GPs or other people are inside the studio without nee...