Position Summary

The Service Support Coordinator 1 is an entry‑level role focused on delivering high‑quality customer service through phone, email, and chat support. This position involves answering customer inquiries, addressing service‑related issues, and providing broad support to ensure customer satisfaction. The role is the first point of contact for customers and is designed to build foundational skills in customer service, problem resolution, and communication, including managing inbound calls, handling customer issues, tracking service requests, and ensuring a positive customer experience.

Job Responsibilities

• Process all incoming calls on all lines coming into the Customer Resolution Center Americas.
• Create and maintain service ticket requests and messages in OEC and EBS Alice.
• Resolve customer inquiries utilizing the OEC, EBS Alice, and Chat Support.
• Record and document all customer interactions in the syst...