Day in Your Life at MKS

As a Service Support Technician, you will be performing in‑house servicing & repair of company product(s). In this role, you will report to the Service Support Technician Team Lead.

Responsibilities

• Perform in‑house servicing, repair of company product(s).
• Participate in aspects related to customer issues, product issues, or other tasks to support the repair depot.
• Provide assistance to technical support team on technical and service related problems.
• Diagnose electronics, mechanical, hardware, software and systems failures, using established procedures.
• Maintain accurate service records, including repair logs, calibration certificates, and parts usage.
• Determine most cost‑effective repair/resolution to minimize customer downtime.
• Prepare reports for analysis of product failure trends and service ability issues.
• Manage inventory of spare parts and tools required fo...