Service Specialist Supervisor is responsible for leading and motivating a high-performing customer service team in a call center environment, ensuring service quality, productivity, and adherence to company standards.

An effective supervisor will ensure their team is:

• Meeting individual and team performance goals
• Respectful to co-workers and demonstrating a high level of integrity
• Adhering to company policies and procedures

• Producing accurate and complete work
• Providing a high level of service to all customers

Responsibilities:

• Coach, motivate, and manage a team of direct report service agents
• Monitor calls, call handling statistics, survey scores, QA, and agent productivity
• Effectively manage attendance, absence, and attrition in line with company policies and protocols
• Complete all administrative tasks and recordkeepi...