JOB ROLE: Service Revenue Manager
REPORTING TO : Head - Consumer Care
BU/ DIVISION: Consumer Care
JOB PURPOSE: Develop and manage revenue streams through service channel
KEY RESPONSIBILITIES
1. Revenue Growth & P&L Ownership
- Own service revenue targets and profitability across regions / categories.
- Drive YoY growth through service contracts, AMCs, spare parts, upgrades, and new service models.
- Manage margins, cost structures, and productivity of service operations.
2. Business Development
- Identify and onboard new service partners, enterprise clients, and strategic alliances.
- Develop new monetization opportunities across installed base and lifecycle services.
- Expand footprint in untapped markets and customer segments.
3. Service Attitude & Customer Experience