DUTIES & RESPONSIBILITIES:
Quality Management System
Create, update, and implement local and operations procedures to meet the NOV QMS. Maintain industry and NOV QMS knowledge by reviewing new publications and updates. Proactively participate in maintaining the QMS system and drive improvement opportunities. Incident Management
Report, investigate, and follow up on Non-Conformance Reports (NCRs) across all aspects, including field incidents (JIRA/ITRAX), NCRs related to delivery/suppliers (JDE), and Corrective and Preventive Actions (JDE) resulting from audits, supplier issues, customer concerns, and service delivery. Support and create root cause analysis of incidents that require corrective action. Ensure that service quality alerts detailing identified issues, associated risks, and recommended corrective actions are created. Assist other departments within the organization with custom...