JOB CONTENT AND SCOPE (fundamental role)
RESPONSIBILITIES:
Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications. Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting. Support implemented and proposed solutions on the ServiceNow platform. Load, manipulate, and maintain data between ServiceNow and other systems. Participate in deployment of features and ServiceNow releases. Make recommendations and participate in implementing ServiceNow requirements. Provide architectural controls and impact analysis for new requirements. Research and stay current in ServiceNow products and applicable integrated technologies. Create and maintain a detailed view of the ServiceNow architecture. Cont...