Business Area Description

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.

Key Objectives Of Position

Ensure optimal ServiceNow platform performance, governance, and adoption by delivering high-quality implementations, enhancements, and integrations that support IT service management processes, drive automation, and enable continuous service improvement.

Day-To-Day Tasks

• Design, configure, and implement ServiceNow solutions aligned with ITSM best practices and business requirements.
• Maintain and optimize ServiceNow modules (Incident, Problem, Change, Request, Knowledge) to ensure efficient service delivery and process standardization.