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Service Manager

Company

CORNERSTONE GLOBAL PARTNERS PTE. LTD.

Location

singapore, singapore

Type

Full-time

Core Identity and Role
  • Position Overview: A customer service and aftersales leadership role managing front desk operations and service advisor teams.
  • Operational Focus: Ensures smooth service operations, customer satisfaction, and efficient vehicle servicing processes.
  • Work Environment: Customer-facing automotive aftersales environment with responsibility for daily service coordination.
  • Stakeholder Interaction: Works closely with customers, service advisors, workshop teams, and aftersales departments.
Key Technical Functions
  • Front Desk & Service Operations: Manage service bookings, vehicle intake, job coordination, and customer handovers.
  • Customer Experience Management: Handle customer feedback, complaints, and escalations to maintain high satisfaction levels.
  • Team Leadership: Lead and supervise service advisors and fro...

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