Service Manager Job Description

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

Role Responsibilities: Bespoke quoting: Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests. Project Management of the import of supplies for Global clinical trials. Co-ordinating with various internal support teams to ensure smooth and efficient service delivery. Flexibility and ability to present novel solutions and processes to meet a client’s need. Comprehensive project handovers to service team once live or continued oversight. Customer ...