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Service Manager

Company

Sydsen

Location

nelspruit, nelspruit

Type

Full-time

Key Responsibilities:
  • Manage daily service operations, including workshop scheduling, staff supervision, and workflow optimisation.
  • Lead, mentor, and develop a high-performing service team.
  • Ensure adherence to health, safety, and compliance standards.
  • Drive customer satisfaction and retention through quality service delivery.
  • Manage budgets, track KPIs, and monitor service department profitability.
  • Liaise with clients and internal teams to ensure timely vehicle service and repair.
Requirements:
  • Proven experience in service management within the automotive industry.
  • Strong leadership and team management skills.
  • Excellent customer service, communication, and problem-solving abilities.
  • Knowledge of workshop operations, service standards, and automotive compliance.
  • Ability to drive efficiency and meet performance targets.

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