Service Manager

Location: Nanaimo, BC
Type: Full-Time, Permanent
Salary: $110,000 – $130,000

Overview

We’re hiring a Service Manager to lead day-to-day operations of our service department. This role is responsible for driving performance, managing financials, leading the team, and ensuring a high level of customer satisfaction.

What We Offer

• Competitive salary
• RRSP matching
• Company-paid health, dental, and vision benefits
• Life and disability coverage
• Generous vacation

Key Responsibilities

• Oversee daily service operations, productivity, and quality
• Manage department budget, revenue, and expenses
• Monitor performance metrics and address gaps
• Lead, coach, and develop service team members
• Partner with HR on hiring, performance, and employee relations
• Maintain strong customer relation...