Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Service Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. You will be responsible for the reliability and quality of our MDR service by defining and governing SLAs/SLOs, operating an errorbudget policy to balance change velocity with stability, and publishing transparent service health. You will communicate daily with Product/TPM and Engineering to translate service objectives into technical work, partner with the MDR Operations Lead to align runbooks and staffing, coordinate between the technical team and clients during onboarding, incidents, and change What You'll Do Own incident, problem, and change management endtoend: keep the team prepared, run majorincident bridges, complete blameless postincident reviews wi...