This company is driving innovation and technology and sitting at the leading / bleeding edge of development with an end to end product capable of producing finished product at client site.
With proof of concept complete and commercialisation at a global level well down the track, there is a need to appoint a Service Manager who will establish this function to support customers with product onsite and potentially navigate warranty claims.
The product in this case is physically sizeable, complex and carries a high capital value. Hence the frameworks, logistics, processes and systems need to recognise this environment and be sufficiently robust to ensure responsiveness and efficiency with the capability to meet customer expectation and hold the customer relationship intact.<...