Service Manager – Heavy Equipment
London, ON
About the Role
We are seeking a hands-on, organized, and engaged Service Manager to lead our London operations. In this role, you will oversee service delivery, drive operational performance, and build strong customer relationships to support continued growth in the region.
What You’ll Do
Lead day-to-day service operations, including scheduling, quality, safety, productivity, and customer satisfactionCoach and support Service Technicians and CoordinatorsMonitor performance through KPIs and drive continuous improvement initiativesReview quotes, work orders, invoicing, and WIP for accuracyCollaborate with Sales, Parts, and Rentals teams to optimize customer experienceResolve customer issues and maintain strong client relationshipsConduct customer visits to support retention and ...