Key Responsibilities

• Full ownership of the lifecycle for all enhancement tickets, ensuring they are properly scoped, scheduled, and deployed.
• Lead and manage internal projects designed to improve departmental processes, technical capabilities, or team workflows.
• Collaborate with Support teams to distinguish between standard incidents and new feature requests (enhancements).
• Provide clear, data-driven weekly and monthly reports on the progress, status, and timelines of all enhancements and initiatives.
• Act as the primary point of contact between support groups and development teams to ensure technical requirements are met and milestones are achieved.

Qualifications

• Proven background in project management.
• Comfortable managing a high volume of small-to-mid-scale enhancements alongside larger departmental projects.
• Solid foundational understanding of the Software Development Life Cycle (S...