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Service Manager

Company

Epiroc

Location

City of Kalgoorlie-Boulder, Western Australia

Type

Full-time

RCT is seeking to appoint a proactive and professional Service Manager to join our team based in Kalgoorlie.


Reporting to the Kalgoorlie Branch Manager, this position will be responsible for managing the day-to-day requirements of service and technical support for customers in the Goldfields regions. 


This position is ideal for a highly customer focused individual with extensive knowledge who is seeking a new opportunity.


Key Responsibilities include, but are not limited to the following: 


Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.

  • Provide excellent customer service in terms of responsiveness, efficiency and quality.

  • Make any appropriate changes to improve overall customer experience

  • Ensure all customers and installations/service work is of the highest quality

  • I...
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