Join this large government body as a Service Management Analyst to oversee incident management and conduct trend analysis including post incident review and problem investigation.
Key responsibilities:
Report preparation of the health of operational service management activities Customer engagement including understanding customer issues, breaking down business problems and recommending appropriate solutions.
Skills
Strong knowledge of current IT service management processes (specifically incident, problem and change) associated industry best-practice approaches. Certification in relevant Service Management practices ITIL®, SIAM®) at Foundation level Proactive approach focused on, safely, delivering positive results Experience in managing customers and demonstrated stakeholder management Demonstrated ability to complete trend analysis, build reports, metrics and provide an...