Service Excellence Team Lead

Company

Angkas

Location

makati, metro manila

Type

Full-time

Monitor team performance and identify areas for improvement. 
Resolve team conflicts and address employee concerns. 
Hire, train, Coach and develop SMEs and CE Associates 
Conduct performance evaluations and provide regular feedback. 
Handle escalated customer issues and complaints. 
Help develop and implement service excellence strategies and initiatives. 
Implement process changes to enhance efficiency and customer satisfaction. 
Conduct quality assurance audits and provide feedback to the team. 
Identify and address training needs based on quality assurance findings. 
Reporting and analysis of data in your team or department 
Adhere to company policy and procedures. 
Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor. 
Participate in ongoing training and development programs. 
Accept other associated responsibilities and p...
        

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Service Excellence Team Lead

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