To attend to customer queries, complaints, compliments and provide feedback through analysis of the customer service feedback system and face to face interaction with customers to garner the momentum for customer focus and experience
Key Accountabilities
Uphold the subsidiary strategic pillar of customer experienceEnsure resolution of customer complaints as per the customer care policy and procedure.Liaise between the subsidiary and vendor for the automated customer feedback solution.Identifies opportunities for process improvement by gauging customer reactions to processes and policies.Collaborate with departments on process re-engineering to enhance customer service.Prepare monthly reports on customer service Minimum Job Requirements
Degree in Business Admins or its equivalent. Customer Service ManagementUnderstanding of operations policies and pro...