Installing, configuring, and setting up new hardware devices such as TVs, LEDs, kiosks, computers, cameras, printers, scanners, and peripherals.
Troubleshooting and Problem Resolution:
Diagnosing and resolving hardware issues such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures.
Software Support
Providing basic software support, including installing software updates, configuring software settings, and resolving software conflicts.
Customer Service
Ensuring high-quality customer service delivery.
Handling escalated customer issues and complaints.
Identifying customer needs and expectations.
Implementing strategies to improve customer satisfaction.