Repair and calibrate electronic measuring instruments (Tektronix, Keithley, EA) by analyzing failures and performing repair, calibration, and adjustment to deliver high‑quality instruments on time.
Maintain clear communication with customers to fully understand needs, provide high‑quality products and services, and continuously improve customer satisfaction.
Manage equipment, fixture, and tool inventory using Tektrace/MET TEAM or offline software; initiate calibration and repair requirements, analyze out‑of‑tolerance equipment, and ensure effective working condition.
Collaborate cross‑functionally with CSR, SAM, and Logistics to deliver instruments with the best quality and shortest turnaround time.
Operate ERP and workbench systems to initiate parts information and manage service locations.
Analyze and improve the repair/calibration process quality, advise on instrument application and maintenance,...