Responsibilities:
Attend to customer enquiries and complaints, including on-site calls Recommend preventive measures and provide prompt and effective resolution to technical problems Assuage dissatisfied customers with prompt resolutions for any product or service issues Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors' jobs Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department
Requirements: Diploma/Degree in Mechanical Engineering Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems Resourceful with good analytical and interpersonal skills Strong communication skills Good team player with ability to lead ...