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Service Engineer-1

Company

ZEISS Group

Location

Shanghai, Shanghai

Type

Full time

  • Work and perform in compliance with company’s regulation and request.
  • Demonstrate customer service skills and knowledge with a high level of passion and dedication.
  • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
  • Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.
  • Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.
  • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
  • Respond to satisfaction surveys, working to resolve customer care issues.
  • Provide timely response to all requests from both internal and external customers.
  • Perform necessary administrative paperwork in complete and accurate manner.
  • Solutions oriented with a...
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