We are seeking a customer-focused and technically skilled Remote Service Desk Analyst to provide first-level IT support to employees and clients. The ideal candidate will troubleshoot hardware, software, network, and application issues while delivering exceptional customer service through phone, email, and chat. This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple support requests in a fast-paced environment.

Key Responsibilities

• Respond to IT support requests via phone, email, chat, and ticketing systems.
• Diagnose and resolve hardware, software, printer, VPN, email, and network connectivity issues.
• Install, configure, and maintain user accounts, workstations, and software applications.
• Escalate complex technical issues to higher-level support teams when necessary.
• Document incidents, resolutions, and troub...