**Description**

Leidos’ Defense Sector is seeking a **Service Desk/VTC Technician** to support US Army Central Intelligence (G2) at **Shaw Air Force Base, SC** . This role is part of the Sentinel G2 Army MI Enterprise, providing IT repair, maintenance, operations, logistics, and engineering services to ensure the secure and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The ideal candidate combines network troubleshooting skills (Layer 1 to Layer 2) with a disciplined approach to problem-solving and escalations. Exceptional emotional intelligence is critical; remaining composure under pressure, managing expectations effectively, and translating IT jargon into empathetic, jargon-free support for our users.

This positing is for a potential upcoming opportunity.

**Primary Responsibilities:**

+ Act as the first point of contact for end-users, delivering professional technical support, account management, and VTC assist...