Overview
TEKsystems is seeking a Service Desk Technician to support a fast-paced operational environment in Louisville, KY. The role is responsible for delivering high-quality technical support while ensuring systems reliability during events.
This position offers long-term potential within a growing organization and provides hands-on experience in a collaborative, team-oriented setting.
Key Responsibilities
Provide first-level technical support by responding to incoming calls and requests from users and field teamsTroubleshoot hardware and service desk-related issues for specialized equipment and systemsMaintain professionalism and efficiency while delivering a positive customer experienceMonitor system alerts, error logs, and communication networks to identify and respond to issuesEscalate incidents according to established guidelines and proceduresPerform data entry tasks and ensure ...