Kiln, Mississippi
Suitability/Public Trust
Fully remote
Information Technology

**Overview**

GovCIO is currently hiring for a Service Desk Technician to provide call center report for our federal customer. This position is located in will be a remote position. Due to customer requirements, the employee must be located in Hancock County, MS or adjacent counties. Travel to and from a customer site may be required for computer setup and service.

**Responsibilities**

The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to ensure that service levels are achieved. The hours of operations are 24 hrs/7 days a week. Shift Flexibility is a must. The qualified candidate will perform the following:

+ Responds to and diagnoses incidents through discussions with users.
+ Provides support to end users on a variety of issues.
+ Identifies, researches and resolves technical problems.
+ Res...