Service Desk Technician
Albany, NY
Contract | 6-Month Minimum with Possible Extension

Role Overview
First point of contact for employee technology support via phone, portal, and in-person channels.

Schedule Options

+ 4 openings: 7A–4P | 10:30A–7P (last 2 hrs remote) | 8A–5P

+ One Saturday/month | Occasional late shift coverage

Responsibilities

+ Triage and resolve incidents in Jira Service Management

+ Password resets, account unlocks, and access support

+ Troubleshoot virtual desktops, VPN, MFA, printers, and endpoints

+ Support Microsoft productivity tools and line-of-business applications

+ Escalate unresolved issues with thorough documentation

Requirements

+ 1–2 years help desk or desktop support experience

+ Jira Service Management, ServiceNow, Zendesk, or comparable ticketing system

+ Active Directory and/or cloud-based identity ...