Job Description:

This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.

Responsibilities include, but are not limited to:

• Assist with Moves, Adds, and Changes (MAC)

• Build, deploy, and maintain end-user devices

• Track, prioritize, document, and resolve incident tickets

• Manage and audit hardware and software inventory

• Provide technical guidance and training to end users

• Troubleshoot advanced technical issues

• Support and maintain O365, VDI, and mobile environments

• Maintain strong responsiveness, communication, and professionalism

Required Skills:

• Windows 11 Enterprise and Microsoft Office 365

• Active Directory administration (structure, policies, management)

• Network fundamentals (connections, components, protocols)

• Loc...