Job Title: Service Desk Specialist I
macOS, Windows, Linux
Location: Baltimore, MD
Type: 6-month Contract to Hire
Compensation: $30/hr. range. Benefits available
Work Model: Hybrid – 3 days a week on-site
Hours: 40.0
Security Clearance: ITAR clearance eligibility required

System One IT is staffing two Service Desk I openings for a leading scientific institution in Baltimore, MD.
Seeking candidates with strong macOS, Windows, and Linux experience to provide day-to-day user support and troubleshooting for laptops/machines, network connectivity, login issues, etc.
On-call rotation is expected. Hybrid work model, 3 days a week in-office.

Responsibilities


+ Manage user accounts within Active Directory, including provisioning, deactivation, and ongoing maintenance.

+ Provide technical support to staff and partners through in-person assistance, telephone, and various collaboration tools.

+ Execute rout...