Job Description

Purpose of the Role

As a Service Desk Specialist at Wavenet, you’ll play a key role in elevating the technical capability of our Service Desk teams. Your focus will be on handling complex technical issues, sharing knowledge, and driving continuous improvement to ensure we deliver a best-in-class customer experience.

This role blends hands-on technical ticket management with a proactive approach to upskilling others through coaching, knowledge article creation, and technical mentoring. You’ll also contribute to the successful integration of new products and services, collaborating across teams to enhance service delivery and operational effectiveness.

As the...