DYOPATH is a dynamic, forward‐thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions.Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication.Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.Hybrid Service Desk Level 1 Analyst – Monterrey, MXLocation: Hybrid – Monterrey, N.L., México C.P. *****Shift: 9:00am – 7:00pm, Tuesday – Saturday (Saturdays remote)Pay: 17,000 pesos monthly (before taxes)Essential FunctionsLog all service desk interactions in the ticketing system and elevate issues to the appropriate team or individual.Provide first‐level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems.Resolve technical issues when possible and, when necessary, hand them off to appro...