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Service Desk Engineer, Technology

Company

Point72

Location

Stamford, Connecticut

Type

Full-time

What you ’ll do
  • Provide multichannel remote support, via phone, email, and messaging channels, to global colleagues
  • Diagnose and resolve incidents and service requests across end-user technologies
  • Log, categorize, prioritize, and manage tickets in alignment with SLA targets
  • Escalate complex issues to Level 2/3 teams with clear and thorough documentation
  • Communicate effectively with clients, managing expectations and providing timely updates
  • Contribute to knowledge base articles and continuous service improvement initiatives
  • Participate in structured shift handovers to ensure seamless global coverage

    • What’s required


  • 2+ years of experience in a help desk, desktop support, or technical support role
  • Experience providing remote support in a high-volume environment
  • Strong knowledge of Microsoft Windows and Microsoft 365
  • Familiarity with ITSM tools such as ServiceNow
  • Underst...

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