Position Title: Service Desk Engineer Work Set-up: Work Onsite/Work from Office Schedule: 3 days work, 3 days off; 6-6 Day/Night Salary: Php 18,000.00 Are you interested in joining a fast-paced, internationally backed, and dynamic team? This is your chance to upscale your technical skills with our top-tier client in the IT Research and Development field that provides fascinating work (i.e., Financial Quantitative Research, Data Engineering, DevOps, Applications Development, Cyber Security, and High-Performance Computing) to their global customers. JOB DESCRIPTION FOR A SERVICE DESK ENGINEER Your Responsibilities as a Service Desk Engineer would be: Monitor alerts via Slack and email and respond in a timely manner Manage queries via email and chat regarding IT issues and questions. Communicate progress in a timely manner to all relevant parties. Gather and record all relevant issue details to submit for second level support when needed. Document technical efforts and create KB arti...