SUMMARY

We are looking for an experienced Service Desk Associate III who can solve complex, third tier trouble tickets for end users.  This person is an excellent communicator who works well in a Team based environment and can manage working on multiple trouble tickets at once and be a mentor to others.  The Level III Associate is an expert at troubleshooting hardware and software issues with Microsoft Windows, Mac and mobile devices and possesses strong knowledge of networking, servers, and virtualization technologies.  As the highest tier of escalation, the Level III Associate must be capable of ultimately resolving all issues without the safety net of further escalation.  Often the issues must be raised with the Network Operations Center and third-party application vendors, but the ownership of the issue remains with the Level III Associ...