Description

Job Description Shift during training (4-6 weeks): Will be 1st shift Monday through Friday 8A-4:30P EST, then when training is complete, all 3 roles will be second shift. One opening is Sunday- Thursday – 4 pm -12:30 am. Two openings are Tuesday-Saturday - 4 pm -12:30 am This is a 24/7 Phone support environment. This role is really more networking support than a password reset service desk. With it being third shift, most of the technical issues are at the retail locations and not corporate/HQ, which leads to more calls around POS, network connectivity, etc. This team supports internal employees as well as the employees at the truck stops and convenient stores. The majority of the support is at the retail locations supporting the POS hardware, software, credit card readers, network connectivity, receipt printers, etc. This role involves incoming calls from users that can be non-technical, so the ability to ask questions in layman's terms is imperative. After calls, ...