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Service Desk Analyst – ServiceNow (SNOW)

Company

Integro Softwares Inc

Location

Victoria, British Columbia

Type

Full-time

POSITION DESCRIPTION

  • Data entry – handling sensitive data within various systems
  • Verify accuracy of steps completed by other team members
  • Handling Onboarding/Off boarding procedures
  • Manage request queue and monitor aging tickets and provide status updates and follow-up
  • Assist with backlogged tickets
  • Assist with MS office products

    • The position is based in Victoria (Client Location)

    QUALIFICATIONS

  • Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred
  • A minimum of 3 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment
  • ITIL Certification or working experience
  • Experience working with ServiceNow or similar ticketing system
  • Enterprise experience on a level 1 team
  • Highly service-oriented, flexible and motivated
  • MS...

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