Hello LinkedIN. One of my most progressive clients is looking to hire a full time Service Desk professional. The Service Desk Analyst will handle installs, configures, troubleshoots, and conducts training related to the operation of the systems, network, software, and communication links for the organization.

Essential Activities and Tasks

• Responds to incoming Service Desk calls and emails from end users regarding IS issues.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
• Creates and maintains computer images for end user accounts.
• Installs and maintains end user software and networking software products where required.
• Identifies and delivers required hardware.
• Recommends and implements corrective solutions, including off-site repair as neede...