Service Desk Analyst

Company

Data Centrix

Location

cape town, cape town

Type

Full-time

            Minimum Qualifications: 
Matric  Grade 12 (Compulsory) 
Own reliable transport and drivers license 
Tertiary IT qualification 
ITIL Foundation 
Operational Technical Support 
Logging all relevant incident/service request details, allocating categorization and prioritization levels. 
Providing first-line investigation and diagnosis 
Resolving incidents/service requests when first contacted whenever possible 
Escalating incidents/service requests that they cannot resolve within agreed timescales 
Keeping users informed of progress 
Closing all resolved incidents, requests and other calls 
Conducting customer/user satisfaction call-backs/surveys as agreed 
Communication with users  keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. 
Management and client reporting. 
Review ...
        

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