Description
Service Desk Analyst – Level 1

Full-time position, 6 month Contract-To-Permanent

Onsite in Bonita Springs, FL

$22-25/hour during onboarding period; $55-60K salary at conversion


Day In the Life

Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)

Support ~30–35 calls per day (team handles ~250/day total)

Troubleshoot and resolve issues across:

+ Workstations

+ Mobile devices

+ Proprietary software

+ Printers

Assist with tasks such as:

+ Password resets and account unlocks (Active Directory – light use)

+ Email signature updates

+ Access requests

+ Break/fix troubleshooting

Escalate complex issues to L2 team as needed

Follow structured troubleshooting processes to identify and resolve issues efficiently


Requirements
Top Skills/Experience Looking For<...