Job Description
BESIX Watpac is seeking a Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley. You will be a key resource providing exceptional delivery of Information Technology operations to our teams and provide service to improve business outcomes.
This role will be responsible for:
Provide first point of contact and log all incoming Service Desk incidents and service requests in the call logging system, with comprehensive details.Respond to and resolve incidents / service requests within agreed Service Levels.Provide first and second level technical and desktop support to the business including installation, configuration and deployment.Train staff on the use of hardware, software and remote access used throughout the business.Maintain the IT Asset Register to manage provision, recovery or retirement of IT assets. This includes ordering, allocation an...