Description
They will be taking calls from their employees to help set up their desk top for more than 1000 users. After the migration they are supporting, they will be taking the calls to help with the follow up support their employees need.
The migration is moving phones from Cisco to Webex.
They will be using ManageEngine as the service desk and ticketing system, and using Virtual Desktop Horizon.
What they Listed:
Responsible to provide courteous, accurate and prompt support to our internal customers. The position functions include: utilizing technical troubleshooting skills to solve technical incidents, requests and problems, and systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The position provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of th...