Job Description Summary

:Support position for all aspects of computer use and application availability. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Strong aptitude in OS repairs, Spyware removal, virus removal, and upgrades. As the first support contact for users, this position will be responsible for analyzing hardware or software issues, isolating the problem, and resolving. If second-tier support is required the Help Desk Agent will gather all pertinent information and supply documentation of initial analysis, and escalate to second-tier by way of ticket assignment. Tasks include but are not limited to end-user support, upgrades and configuration, preventative PC maintenance, scheduled job runs and backups, and system monitoring. Respond to telephone calls, emails and personnel requests for technical support. Able to react to change productively and handle other essential tasks as assigned. Clearly communicate...