We are seeking a customer-focused and proactive Service Desk Agent with strong communication, telephony, and incident management skills. The ideal candidate possesses excellent customer service abilities, professional telephone etiquette, and a positive attitude, with a proven commitment to delivering exceptional customer satisfaction. Experienced in call logging, event monitoring, incident management, and system availability checks, they take ownership of issues from initiation through to resolution while ensuring adherence to service level agreements (SLAs). What you'll do: Positive attitude required with excellent telephone etiquette Team player with good work ethic and attendance record Self-driven - Get the job done Strong event management abilities with customer focused Requires performing daily application availability checks and event monitoring tasks Strong sense of responsibility in taking ownership of problems and seeing them through till completion. Excellent customer sa...