The Service Desk Administrator is the first point of contact for all IT queries across the business, playing a vital role in keeping day-to-day operations running smoothly. Working in a fast-paced service desk environment, you’ll troubleshoot and resolve a broad range of 1st line technical issues remotely, while managing tickets from initial query through to resolution.

This is a hands-on, varied role where no two days are the same — combining daily user support with opportunities to contribute to process improvements and gain exposure to the latest network, cloud, and infrastructure technologies, all while collaborating closely with wider service delivery teams.

Key Responsibilities:

Experience working in a 1st line support role 

Provide first-line technical support to users via phone, email, and in-person.

Manage and prioritise service requests and incidents using a ticketing system.

Escalate complex issues to higher-level support teams as...