Supporting a technology and transformation-focused organisation undergoing a significant service and product transformation initiative, we are looking for a service design consultant who is passionate about understanding user needs, uncovering operational challenges, and translating complex insights into practical service improvements.

This role will lead qualitative research, stakeholder engagement, and service design activities to help shape future-state experiences, improve processes, and drive user-centred decision-making across large-scale programmes.

If you enjoy speaking with users, facilitating workshops, mapping journeys, and influencing strategic decisions through research-driven insights, we would love to hear from you.

What You'll Be Doing:

User Research & Discovery:

• Design and conduct qualitative research activities including interviews, contextual inquiries, observational studies, and ethnographi...