Service Delivery Team Lead (Spanish)

Company

Future Group

Location

Maadi, Cairo Governorate

Type

full-time

            Job Description

Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
Analyze performance metrics to identify areas for improvement and implement proactive solutions.
Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
Coordinate with other teams to streamline processes and enhance overall service delivery.
Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
Stay updated on industry practices and customer service technologies.
Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.

Qualifications

Bachelor's degree in Business Administration, Communication, or a relevant field.
Proven experience of 3+ y...
        

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Service Delivery Team Lead (Spanish)

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