Oversee the employee experience within the team and ensure a high level of engagement by our employees.
Ensure that the work environment promotes an atmosphere of mutual trust, a collaborative approach based on the pleasure of working as a team, and team member accountability.
Communicate the company vision and guidelines clearly, fluidly and engagingly, to guide the team and ensure effective work planning.
Set stimulating performance objectives and ensure that all team members have the skills required to meet them.
Be the go‑to person for questions about operations and/or the organization.
Client Management
Maintain a good grasp of the client’s business issues so that appropriate services can be provided and client satisfaction ensured.
Be a leader for clients with respect to both business relations and expertise, to have a positive impact on their hea...